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Kepuasan adalah hal yang digunakan dalam panutan sebagai penentu kesuksesan suatu program pelayanan yang melibatkan harapan pasien kepada petugas untuk memberikan pelayanan yang baik dan adil tidak membeda-bedakan antar pasien baik pengguna bpjs kesehatan maupun umum harus diperlakukan sama. Tujuan penelitian ini adalah untuk mengetahui gambaran umum mengena...
Pelayanan publik merupakan hak setiap warga yang wajib dipenuhi karenanya negara berkewajiban menyelenggarakan sejumlah pelayanan. Melalui Program Magang ini penulis akan membahas mengenai “Manajemen Pelayanan Administrasi Kependudukan” dan studinya dilakukan pada Kelurahan Genteng. Manajemen pelayanan administrasi yang penulis lakukan di kelurahan genteng a...
Penelitian ini disusun untuk mengetahui dan menganalisis kualitas pelayanan administrasi publik di Mal Pelayanan Publik Kabupaten Probolinggo, serta mengetahui bagaimana proses pelayanan publik terkait waktu, persyaratan, prosedur dan biaya. Penelitian ini merupakan jenis penelitian deskriptif kuantitatif dengan menggunakan pengumpulan data melalui penyebara...
Digital transformation in health services is an urgent need in the modern era, especially in increasing efficiency, transparency, and community satisfaction. This research aims to develop a digital transformation model at Siti Fatimah Hospital in South Sumatra by integrating aspects of continuous training to realize excellent service. Using a descriptive qua...
In general, this study aims to determine the practice of electronic (online) taxation systems with indicators of the implementation of the e-filling system and tax services. Specifically, this study aims to determine the extent to which the effectiveness of the application of an electronic taxation system (online) and tax services affects tax revenue. The t...
Service optimization of health workers is maximizing health workers service in give health care to patient. Health care is directly or indirectly activity which produce health services in accordance with community needs to overcome their health problems. Health service quality as consistent patient satisfaction by providing efficacious, effective and efficie...
This article highlights the importance of a dialogic relationship between government and society in the effort to build more participatory service system innovations. The idea of dialogic innovation itself arises as a logical consequence of the open government system, which replaces outdated service practices. This new idea emphasizes accountability, transpa...
Delivering good public services that meet the demands of the society depends much on administrative ethics. Government officials must not only abide by official rules and guidelines but also uphold moral standards all through every service contact. Administrative ethics is the focus of this article's inquiry as to how they affect the quality of public servic...
The increasing use of antihypertensive drugs may raise the potential for irrational use. Irrational management of hypertension can worsen the patient’s condition and trigger complications such as stroke, heart disease, and kidney failure. This study was a descriptive study with retrospective data collection using purposive sampling. Data were obtained from e...
Solubility is an important physicochemical property of active pharmaceutical ingredients. Poor water solubility of active pharmaceutical ingredients leads to low bioavailability; therefore, efforts are needed to improve the solubility of active pharmaceutical ingredients. The goal of this study was to prepare and characterize novel multicomponent crystals of...
Kalangkala plants are native to Kalimantan and belong to the genus Litsea, family Lauraceae. Traditionally, it is used to treat diarrhea, boils, dyspepsia, diabetes, pain, asthma, fever, arthritis, traumatic injuries, gastroenteritis, edema, and stomachaches. This review article aims to explain the phytochemical components and pharmacological activities of t...
Pengkajian resep anak penting untuk dilakukan untuk mencegah terjadinya medication error. Penelitian ini bertujuan untuk melakukan pengkajian resep pasien anak-anak di salah satu puskesmas yang ada di wilayah kabupaten Tangerang. Penelitian ini merupakan penelitian cross sectional deskriptif. Populasi adalah seluruh resep pasien pediatri pada rawat jalan. Sa...
Survei kepuasan pelanggan mengukur bagaimana kepuasan konsumen atas atribut produk atau pelayanan yang relevan dan pentingnya atribut tersebut. Secara umum survei menggunakan skala lima poin (Schiffman, Kanuk, and Wisenblit 2010). Kepuasan pasien dapat diungkap melalui beberapa alat ukur., kuesioner atau instrumen asesmen adalah alat yang digunakan untuk men...
Online drug purchases have become a popular choice among consumers in the growing digital era, especially in Indonesia, where online pharmacy services are increasingly attracting people to meet their health needs in a more efficient and practical way. This study aims to analyze the factors that influence consumer preferences for drug purchase decisions on th...
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