🔎 Cari Jurnal Farmasi & Kesehatan

Metode Service Quality untuk Mengetahui Tingkat Kepuasan Pelanggan di Apotek Wong Kito

This study aims to determine the level of customer satisfaction at Wong Kito Pharmacy using the Service Quality (Servqual) method. The Servqual method is employed to measure the gap between customer expectations and perceptions of the services provided by the pharmacy based on five main dimensions: tangibles, reliability, responsiveness, assurance, and empat...

PENGARUH KONSELING APOTEKER TERHADAP TINGKAT KEPATUHAN MINUM OBAT DAN KADAR GULA DARAH PASIEN DIABETES MELLITUS

Background: Diabetes mellitus is a metabolic disorder characterized by high blood sugar levels. The level of adherence to taking medications plays a very important role in achieving successful treatment and maintaining blood sugar levels within normal ranges, as well as pharmacist counseling is very important in handling DM. Objective: The purpose of this st...

Perkembangan Kemampuan Bernalar Kritis Berdasarkan Teori Kognitif Agar Terwujudnya Profil Pelajar Pancasil

Cognitive is a thinking process that allows a person to be able to relate, evaluate, and take into account an event to gain knowledge. The processes of learning, developing ideas, and solving problems are examples of cognitive processes. People with critical thinking capacity are those who can solve problems through analysis, reflection, and information proc...

Peningkatan Pelayanan Publik: Pengelolaan Ekowisata Di Daerah Provinsi Yogyakarta Berdasakan Ulasan Sentimen Pengunjung

The development of ecotourism, especially in the Provinsi Yogyakarta region known for its rich natural and cultural potential, depends on the improvement of public services. The aim of this research is to identify the strengths and weaknesses in the public services provided by destination managers in Provinsi Yogyakarta through visitor sentiment analysis tow...

PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction,...

Aplikasi Pencarian Dokter Praktik dan Apotek di Kota Pontianak Menggunakan Metode LBS Berbasis Progressive Web App

Kurangnya informasi yang detail terhadap persebaran dokter praktik dan apotek di Kota Pontianak, berpotensi menyebabkan kebingungan pada pasien ketika mencari lokasi dokter praktik dan apotek terdekat yang sesuai dengan kriteria penyakit pasien. Tujuan dari penelitian ini adalah membangun sebuah aplikasi pencarian lokasi dokter praktik dan apotek di Kota Pon...

SWOT Analysis in Designing an Initial Strategy for E-Commerce Implementation in Apotek XYZ Operational Process

Penelitian ini bertujuan untuk merancang strategi awal implementasi e-commerce pada proses operasional Apotek XYZ dengan menggunakan analisis SWOT (Strengths, Weaknesses, Opportunities, Threats). Penerapan e-commerce dipandang sebagai langkah strategis dalam meningkatkan efisiensi operasional, memperluas jangkauan layanan, dan memenuhi kebutuhan pelanggan se...

Pengaruh Kualitas Pelayanan dan Persepsi Harga terhadap Tingkat Kepuasan Pelanggan Pengguna Jasa Pelayanan Driver Grab

In the city of Karawang, the use of online ojek transportation is one of the most effective transportation options, although it is felt to be a little more expensive, because it is able to provide better service, considering that it is not bound by routes and service hours. Grab is a mobile application-based motorcycle taxi service through its services. Ther...

Analisis Pelayanan Publik pada Kepolisian Daerah Bengkulu (Studi pada Sentra Pelayanan Kepolisian Terpadu)

Penelitian ini dilakukan dengan tujuan untuk menganalisis pelayanan publik di lingkungan Kepolisian Daerah Bengkulu dengan studi pada sentra pelayanan Kepolisian Terpadu. Jenis penelitian yang di gunakan dalam penelitian ini adalah penelitian kualitatif. Penelitian ini menyajikan pembahasan penelitian secara deskriptif dengan teknik studi kasus yaitu dilakuk...

Analisis Pengaruh Mutu Pelayanan terhadap Pemanfaatan Ulang Pelayanan Rawat Inap di Rumah Sakit X

In perceiving the quality of service, satisfaction, or image, a person would base the perception on the values felt by the patients. The research aimed at analyzing the influence of service quality on the reuse of inpatient services at Hospital X. This was an analitic survey research with the cross sectional study design. Responden taken as samples were as m...

IMPLEMENTASI KEBIJAKAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN PULAU TALIABU

Penelitian ini bertujuan untuk menganalisis implementasi kebijakan pelayanan publik pada Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kabupaten Pulau Taliabu, khususnya dalam penyelenggaraan layanan administrasi kependudukan. Penelitian menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokument...

Analisis Pelaksanaan Administrasi Pelayanan di Bidang Penanaman Modal pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu

This study aims to describe and analyze the implementation of service administration in the investment sector at the Medan City Investment and One Stop Integrated Service Office. In this study to collect data the author uses library research methods (Library Research). This technique aims to strengthen the facts in comparing the differences or similarities b...

Analisis Kualitas Pelayanan Perizinan Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Medan

  This study aims to describe and analyze the Quality of Licensing Services at the Medan City Investment and One-Stop Integrated Service Office. In this study to collect data the author uses library research methods (Library Research). This technique aims to strengthen the facts in comparing the differences or similarities between theory and practice that th...

KUALITAS PELAYANAN PADA ORGANISASI PELAYANAN PUBLIK

Analisis Kualitas Pelayanan Perizinan pada Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan

This study aims to describe and analyze the Quality of Licensing Services at the Medan City Investment and One-Stop Integrated Service Office. In this study to collect data the author uses library research methods (Library Research). This technique aims to strengthen the facts in comparing the differences or similarities between theory and practice that the...