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Kegiatan pengabdian ini bertujuan untuk mengimplementasikan program dan meningkatkan kualitas pelayanan di JNT Cargo Ponorogo dengan fokus pada aspek responsiveness (daya tanggap). Program perbaikan difokuskan pada kecepatan pelayanan, ketelitian pendataan paket, serta peningkatan komunikasi antara karyawan dan pelanggan. Hasil implementasi menunjukkan penin...
The quality of outpatient services is an essential indicator of hospital performance and patient satisfaction. At Mega Buana Hospital Palopo, patient complaints remain regarding waiting times, limited facilities, and staff communication, highlighting the need for evaluation based on the Ministry of Health Regulation No. 129/Menkes/SK/II/2008. This study aime...
This study aims to determine and describe the quality of service and employee performance on community satisfaction in Ambulu Village, Sumberasih District, Probolinggo Regency. This study uses descriptive quantitative methods by setting a sample of 100 people with the aim of explaining the relationship between variables through the submission of formulated h...
Public services such as e-KTP are still faced with various problems that have a negative impact on the quality of service for the community. One of the root problems of public service providers is the lack of public service motivation from employees to provide the best service. There are five dimensions of success in public service motivation that play an im...
Penelitian ini bertujuan untuk mengetahui dan mendeskripsikan strategi yang tepat diterapkan oleh Dinas Komunikasi dan Informasi Kota Cilegon dalam Pelayanan Informasi Publik. Teori yang dijadikan referensi dalam penelitian ini adalah teori strategi manajemen yang dikemukakan oleh Wheelen dan Hunger (2012:15) yang terdiri dari 4 indikator yaitu observasi lin...
In today's world, technology is ubiquitous in various aspects of human life. The governance utilizes technology to improve service quality by leveraging it to provide convenience to the public. Jambi City, as one of the regions that continues to innovate in the use of technology in public services, introduced the SiPaduko application to improve service quali...
Artikel ini menekankan peningkatan kualitas pelayanan publik di Indonesia melalui pendekatan pelayanan publik yang inovatif. Meskipun penting bagi kesejahteraan masyarakat, penyediaan layanan publik di Indonesia menghadapi tantangan yang signifikan, terutama di luar Jawa dan Bali, di mana kualitas layanan sering dinilai buruk. Faktor-faktor yang menyebabkan...
Improving the quality of public services is the responsibility of the government toward stakeholders to create an effective, efficient, and accountable service product. The purpose of this study was to determine the implementation of public services in The Population and Civil Registration Agency (Dinas Kependudukan dan Catatan Sipil – Disdukcapil) of Bandun...
The main problem addressed in this study is the persistent public dissatisfaction with the public services provided by the Pulogading Village Government. This study aims to analyze the effects of public service quality, communication, and service innovation on community satisfaction in Pulogading Village. A quantitative approach was employed using questionna...
Diabetic wounds are one of the chronic complications of diabetes mellitus, characterized by delayed healing and a high risk of bacterial infection. The development of natural product-based pharmaceutical preparations is considered a promising alternative approach due to their relative safety and wide availability. Soursop leaves (Annona squamosa L.) and gotu...
This article aims to determine the efforts to improve the quality of ASN health service performance and the obstacles faced in improving the performance of health services at Karangmalang Health Center, Sragen Regency. This article uses a descriptive qualitative empirical research method with a sociological juridical approach. In this research, the writer to...
Peningkatan kemampuan berpikir kritis sebagai upaya peningkatan kemampuan penalaran kritis di era revolusi industri 4.0 jika dihubungkan dengan teori belajar sosial kognitif, permasalahan yang diangkat dalam artikel ini adalah kemampuan siswa/ individu dalam melakukan penalaran kritis. Kemampuan berpikir kritis dapat mendorong individu untuk berpikir secara...
Proses pelayanan publik dari hulu sampai ke hilir sarat dipenuhi dengan hubungan pertemanan, etnisitas, dan afiliasi politik. Sudah menjadi rahasia umum, bahwa proses pelayanan publik termasuk pelayanan investasi sangat dipengaruhi oleh siapa mendapatkan apa dalam hubungan mana. Proses pelayanan publik tidak memiliki transparansi baik dalam hal waktu, biaya...
This paper discusses the need for deregulation and debureaucratization to improve the quality of public services. Deregulation and debureaucratization in public service, which is basically a part of the public administration reform is needed to improve the performance of bureaucracy to be more effective, efficient and competitive. So that will be spurred to...
Information services in meeting the needs of the community in the Alahan Nan Tigo village, especially information needs, have been implemented according to the principles, mechanisms and forms of information services that should be provided. The government of Alahan Nan Tigo village has implemented SOPs and principles of information services to balance curre...
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