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:Complaint management in the City of Yogyakarta has been integrated through a program called UPIK (Unit Pelayanan Informasi dan Keluhan/Information and Complaint Service), in which all kinds of complaint, health issues included, can be submitted through the government web page. This research aims to describe, analyse, in order to provide recommendations for...
This study was conducted to assess how the quality of administrative services and speed of service affect patient satisfaction levels at the Dentanita Dokter Gigi Bersama Blora Clinic. This research applied a quantitative approach using a correlational method, where data collection was conducted using a Likert scale questionnaire (1–5) from 51 respondents an...
Pharmacy product searches are becoming increasingly important in the context of public health needs. In this digital era, users are often faced with challenges in finding pharmacy products that suit their preferences and needs. In this research, we explore the implementation of multi-criteria methods in pharmacy product searches to increase relevance and sea...
This research was conducted at Apotek 325 which is located on Jl. Demak No. 325, Dupak, Krembangan District, Surabaya City, East Java. The pharmacy has been established since 2000 where a new business strategy is needed to face increasing competitive and increasing complex business competition. The research method used is a descriptive quantitative approach,...
Pharmaceutical service is said to be good if it meets the criteria of Good Pharmacy Practice (GPP) which is patient oriented or often called pharmaceutical care. GPP implementation on community pharmacy proved to be slower than expected, although many pharmacists have agreed with the GPP concept. The purpose of this research is to accelerate the achievement...
Apotek AM Farma Kabupaten Bungo telah menggunakan aplikasi kasir untuk membantu transaksi dan pencatatan persediaan, namun masih terdapat kebutuhan yang belum terpenuhi secara optimal, seperti monitoring stok menipis dan habis, pemantauan obat mendekati kedaluwarsa, prioritas pengeluaran obat berdasarkan tanggal kedaluwarsa, pengelolaan obat kedaluwarsa, ser...
Public services organized by the state aim to fulfill the needs of citizens. Therefore, the government has an obligation to improve the quality of services provided. The South Tangerang City Government made innovations in organizing services through the construction of the Public Service Mall. This research aims to find out how the effectiveness of services...
Public service is a process of helping others in certain ways that require sensitivity and interpersonal relationships to create satisfaction and success. Every service produces products, both in the form of goods and services (Depdagri, 2004). Meanwhile, the main reference in the implementation of public services (Law Number 25 of 2009 concerning Public Ser...
Kemajuan teknologi di Era Industri 4.0 dan Era Society 5.0 memberikan dampak signifikan dalam berbagai aspek kehidupan/aktivitas masyarakat dunia khususnya terkait dengan pemanfaatan teknologi digital. Setiap organisasi, baik sektor publik maupun sektor privat, berlomba untuk menyediakan teknologi dan inovasi yang saling terintegrasi. Hal ini dilakukan guna...
Kabupaten Jember resmi menghadirkan Mal Pelayanan Publik untuk mempermudah dan menyederhanakan layanan publik agar lebih cepat serta lebih efektif. Mal Pelayanan Publik ini secara langsung diresmikan oleh Bupati Jember Hendy Siswanto didampingi wakil Bupati Jember, Forkompimda Jember, seluruh Kepala OPD serta seluruh Camat se-Kabupaten Jember pada Senin (6/1...
Penelitian ini bertujuan untuk menggambarkan academic self efficacy siswa melalui dimensi tingkatan (level), dimensi keadaan umum (generality), dan dimensi kekuatan (strength) pada siswa SMA Negeri 1 Mandastana. Pendekatan pada penelitian ini menggunakan kualitatif dengan jenis penelitian deskriptif. Teknik pengumpulan data kualitatif dilakukan melalui wawan...
The purpose of this study is to know and analyze the implementation of services and the IMB levy budget, especially in the service of building permits in the investment office and one-stop integrated service in Medan City. The type of survey conducted is qualitative with a descriptive approach. Data collection techniques used direct interviews, observati...
Background: Information and communication technology enables the collection of information quickly and efficiently, enabling better data management from company locations. Additionally, this technology can help businesses in formulating the best strategies and policy owners by acting as a catalyst for accurate decision making. After talking to and observing...
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